Help center
Frequently asked questions
Answers about invoice consolidation, payments, downloads, security and the permitted use of Factu Fácil.
What is Factu Fácil?+
It is a platform that lets you centralize invoices from genuine purchases and combine them into one organized PDF for customs, couriers or carriers.
Does Factu Fácil issue an official invoice?+
No. Factu Fácil creates a consolidated document from genuine invoices, records and information supplied by the user. It does not replace a tax invoice or represent Amazon, eBay, the seller or the original store.
Can I merge multiple invoices into one document?+
Yes. You can add purchases from different orders, stores, currencies or platforms and combine them into one consolidated PDF.
When will I receive the document?+
After reviewing the information and completing payment. Once Shopify confirms the purchase, the PDF is generated and becomes available in your account.
Is customs required to accept the document?+
No. Each customs authority, courier or carrier may request additional documents. Factu Fácil organizes the information but does not guarantee acceptance or shipment clearance.
Which stores and platforms are supported?+
You can centralize purchases from Amazon, eBay, AliExpress, Mercado Libre and other online stores. Fields may vary depending on the platform and purchase type.
Can I change amounts or invent information?+
No. Only truthful information related to legitimate purchases may be used. Changing amounts, creating nonexistent transactions or using the service to evade taxes or customs controls is prohibited.
Which languages are available?+
The platform is available in Spanish, Brazilian Portuguese and English. Purchase information is kept exactly as entered.